Support

Ongoing Support for Your Catalogue

The work does not end on release day. Claims get disputed, metadata drifts, platforms change their rules, and catalogues change hands. Ongoing support is the part that keeps a catalogue correct after it is already live.

What the service covers

Claims and disputes

A disputed claim has a deadline. Disputes are answered against your ownership documents before that deadline passes, rather than being released by default.

Metadata corrections

Misspelled titles, a missing featured artist, a wrong genre, artwork that landed on the wrong release — corrections are prepared and pushed to the platforms.

Platform changes

Requirements change without announcement. When a rule changes in a way that affects your catalogue, the catalogue is brought in line with it.

Ownership changes

Catalogues get sold, split, inherited and reassigned. When ownership changes, the records that platforms and Content ID rely on have to change with it.

How it works

  1. You write to one address, in Arabic or English, with the release or the claim in question.
  2. The request is logged against the release, so its history stays in one place.
  3. It is handled with the platform or with Content ID directly.
  4. You are told the outcome, and what changed, in writing.

Questions we are asked

How do I reach support?

By email at copyright@idcontent-music.com, in Arabic or English. Include the release or the claim you are asking about — it is what makes an answer possible rather than a request for more detail.

What can be changed after a release is live?

Metadata, artwork and claim policies can be changed after release. Release dates and identifiers are far harder to change once platforms have accepted them.

Someone disputed my claim. What now?

A dispute is not a loss. It starts a review, and it is answered from the ownership documents on file. What matters is that it is answered before the deadline, because an unanswered dispute is released automatically.

What if I want to move my catalogue elsewhere?

Tell us, and we will explain what withdrawal involves for the releases affected and what each platform requires. A catalogue you own is a catalogue you can move.

Our other services

Content ID Rights Protection for Music on YouTube

Register your recordings into YouTube's Content ID, review every match automatically, and decide whether it is monetised, tracked or blocked.

Digital Music Distribution to Global Streaming Platforms

Release preparation, UPC and ISRC identifiers, artwork and audio validation, and scheduled delivery to global streaming platforms.

Ask us about a release or a claim

One address, in Arabic or English. Name the release or the claim, and you will get a written answer.

Contact us

copyright@idcontent-music.com